So, you’re coming to Japan and want to ride the famous bullet train — the Shinkansen.
Good news: it’s fast, clean, ridiculously punctual, and honestly, a little fun.
But if you’re not used to Japan’s rail system, it can feel a bit intimidating at first.
No worries — here’s a friendly guide to help you glide through the experience like a local.
🚄 Step 1: Booking Your Ticket
There are three main ways to book a Shinkansen seat:
- The EX App / SmartEX: Great for those who want to plan ahead. You can book, pay, and even assign your seat from your phone. Link it to your IC card (like Suica) and skip paper tickets altogether.
- Ticket machines at the station: English menus included. Follow the prompts, choose your train and seat.
- Ticket counters (Midori no Madoguchi): Speak to a staff member. They’re helpful and usually understand basic English.
Pro tip: If you’re using the app, book early in holiday seasons. Reserved seats can sell out fast.
🚉 Step 2: Entering the Station
If you booked with your IC card, simply touch it to the gate — no paper needed.
If you have a paper ticket, insert it into the slot, and remember to take it when it pops out again at your destination!
Check the big screen for your train number and platform. Trains usually arrive and depart within minutes — don’t be late.
🚪 Step 3: Boarding the Train
Each car and seat number is clearly marked — just follow the signs on the platform.
People line up in an orderly fashion. No pushing, no rushing. It’s very zen.
Once the train arrives, doors open right in front of the marked spots. Let passengers exit first, then hop on. You’ll notice how quiet it is inside — almost like a moving library.
🎒 Step 4: What to Do Onboard
- Keep quiet: Talking is okay, but keep it soft. Phone calls? Step into the deck area between cars.
- Seat manners: Recline gently. Don’t hog the armrests. If you’re in a window seat, offer to move when someone needs to get out.
- Trash: There are bins at the ends of each car. Bring your trash with you — no one collects it.
- Luggage: Large suitcases? Use the racks near the doors or reserve a special space in advance for oversized bags.
Many trains offer free Wi-Fi, clean bathrooms, and sometimes even onboard food carts. Try an “ekiben” — a local train station bento box. Delicious and perfectly portioned.
🏁 Step 5: Exiting Like a Pro
Once your stop is near, gather your things early. Everyone moves calmly and quickly.
If you used a paper ticket, insert it again at the gate. If you used your IC card, just tap and go. That’s it!
Riding the Shinkansen isn’t just transportation — it’s a uniquely Japanese experience in precision, politeness, and peace.
Follow these simple steps, and by the end of your first ride, you’ll feel like a seasoned traveler — maybe even more punctual than you’ve ever been in your life.
Enjoy the ride!